Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

What is Organics.com?

Organics.com is a curated wellness platform designed to make mindful living simple. We bring together natural, organic, and consciously sourced products that support your innerbody, outerbody, and everybody.

What makes Organics.com different?

We carefully curate every product based on quality, ingredients, and brand values. Our focus is on responsible consumption, transparency and awareness, and natural living. We combine products with education, community, and wellbeing.

Are all your products 100% organic?

Not all products are certified organic, but every product is selected with intention. We prioritise natural and non-toxic ingredients, ethical sourcing, and sustainable practices. Each product page provides clear information.

Do you ship internationally?

We only ship some products worldwide due to shipping restrictions. Please make sure to check the product shipping tab to see where we ship. We are working on a better system!

How long does delivery take?

UK orders typically arrive within 2 to 5 working days. International delivery times vary by region. Some products may be shipped directly from partner brands, which can affect delivery time.

Why have I received multiple parcels?

We work with partner brands to offer a wider range of products, so items may be shipped separately. This means your order may arrive in multiple deliveries.

Can I track my order?

Tracking is available for most orders. If your item is shipped by a partner brand, tracking details may be provided separately. Contact us if you need help locating your tracking information.

What is your returns policy?

We accept returns on eligible items within 14 days of delivery. Products must be unused, unopened, and in their original packaging. Some items may be non-returnable for hygiene reasons.

What should I do if there’s an issue with my order?

Please [Contact Us](/content/pages/contact-us "Contact Form"/index.html) with your order number so we can resolve the issue as quickly as possible. We appreciate your patience and kindness while we work to help you.

How do you choose your brands?

We partner with brands that align with our values, prioritising ingredient integrity, sustainability, and transparency. Many of our partners are founder-led with a strong focus on wellness.

What is Innerbody, Outerbody, Everybody?

Innerbody focuses on nutrition and supplements, Outerbody covers skincare and body care, and Everybody represents lifestyle and wellbeing. Together, they simplify wellness for every version of you.

Do you offer expert advice?

Yes, we work with wellness experts including registered nutritional therapists and curated wellbeing coaches. We also share educational content through our blog and community.

What are OG Insiders?

OG Insiders is our community where you can stay updated with new product launches, wellness insights, exclusive offers, and event access.

Do you support any charities or causes?

Yes, we support initiatives focused on sustainability and social impact, including efforts to help end period poverty.